67 Wembdon Road, Bridgwater,
Somerset, TA6 7DR

01278 423830 - General Enquiries
01278 422978 - Appointments

01278 439226 - Fax

E-mail: info@turners-optometrists.co.uk

TURNERS OPTOMETRISTS provide a high quality eye care service to the people of Bridgwater. Established for 30 years we embarked upon a journey of service quality improvements in 1994. Winners of numerous local, regional and national awards for our programme of service enhancements, the practice has been recognised as an NHS Beacon Site, as the Eyecare Management Initiative of the Year, the overall winners of the South West Quality Award, and recognised by the Institute of Marketing for its Customer Service.

At TURNERS OPTOMETRISTS we aim to provide the best possible eyecare service to meet the needs of our patients. In our commitment to a service quality system we recognise that people are the key to success.

CUSTOMERS
Always a successful practice, but with historically unstructured management. Who are our customers? Our patients, our staff, external agencies, the NHS, local industry, private medicine. We actively seek new relationships. We now question our service quality; we measure performance; we benchmark standards; we question our customers; we improve our service; we monitor progress.

SUPPLIERS
Historically, we accepted the service we received from our suppliers - and apologised for their failures. We now require a standard of service; we monitor their service; we feedback details of their performance; we demand explanations for failures; we work with them to enhance their service to us. Performance targets are set; we support suppliers in delivering the standards we require.

SOCIETY
Turners has always been a community practice. We now look away from the practice to develop our wider links. We work with low vision groups; train for the RNIB; speak to Business Forums; belong to the local Small Industries Group; work with Business Link, TEC, BS and IiP. We have made a huge investment in resources and plan our activities to have minimal negative environmental impact.

Opening Hours
Monday 8.30 - 5.30 Thursday 8.30 - 5.30
Tuesday 10.00 - 5.30 Friday 8.30 - 5.30
Wednesday 8.30 - 5.30 Saturday 8.30 - 1.00 and 2.00 - 5.00